Player support
How can we help?
Most account and sync issues can be resolved with the steps below. If the problem continues, send us the requested details.
Play Games or Game Center
- Confirm the intended Google Play Games or Apple Game Center account is active on your device.
- Update Sudoku Rise and the platform gaming service to the latest available version.
- Open Achievements or Leaderboards from inside the game to start an explicit platform sign-in.
- If a sign-in window repeats, include your device model, OS version, app version, and a screen recording in your support message.
Progress or cloud save
- Keep the game open briefly after completing a puzzle so pending progress can sync.
- Use the same linked platform account on both devices.
- If the game reports a save conflict, choose the state you want to keep; completed puzzles take priority over unfinished states.
Contact support
Send support requests to info@keytd.com with the subject Sudoku Rise Support. Include the app version, device/OS, approximate time of the issue, screenshots, and your in-game player ID if available. Never send passwords, one-time codes, or payment information.